Client Care / FAQ

Verida redefines luxury, making it distinctly attainable. We select only the finest materials and work with artisans who share our passion for excellence. Our direct-to-consumer model thoughtfully eliminates intermediaries, allowing us to present sophisticated, timeless designs at an equitable price, without ever compromising on quality or exclusivity.

You’re welcome to explore our "About Us" section on the website, where we unveil the inspiration behind each curated collection, our steadfast commitment to sustainability, and the profound passion that propels Verida forward. We believe every piece tells a story, and yours begins here.

At Verida, all your transactions are handled with the utmost security, offering flexible options including Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. We ensure every payment process is seamless and protected, reflecting our commitment to your peace of mind.

We understand that circumstances can evolve. Should you need to modify or cancel your order, please connect with our dedicated Client Care team at support@byverida.com as swiftly as possible. While we endeavor to accommodate every request, please note that changes may not be feasible if your order has already progressed to the shipping stage.

Every order includes complimentary standard shipping for all UK orders, with an estimated delivery window of 8 to 12 business days. For those desiring a swifter arrival, an express shipping option is available at an additional charge, ensuring delivery within 4 to 7 business days. Your Verida piece will be meticulously prepared and dispatched on the next business day following your order confirmation.

Upon dispatch, you will receive a shipping confirmation email with your tracking number. You can monitor your order's progress via the carrier's website. Our Client Care team is also available to provide updates and answer any questions about your delivery.

At Verida, your satisfaction is always our priority. We extend a generous 30-day period for you to experience your Verida piece within the comfort of your home. Should it not be an impeccable fit, the return process is designed to be effortless and discreet – simply connect with our Client Care team at support@byverida.com. For full details, simply visit our ‘Returns & Exchanges’ page or reach us directly at support@byverida.com.

Indeed, we facilitate exchanges to ensure you discover your perfect fit. If you wish to exchange an item for an alternative size or color, please reach out to our Client Care team. We’ll arrange a swift exchange, subject to availability, to ensure your satisfaction.

To maintain the beauty and longevity of your Verida piece, we highly recommend following the specific care instructions on the item's label. Generally, we advise professional dry cleaning or a gentle hand wash for the majority of our delicate fabrics. To preserve its pristine condition, avoid prolonged exposure to direct sunlight and store your piece in a cool, dry sanctuary.